Skip to content

Legal

Privacy Policy

Effective: 1 October 2025 · Last updated: 13 September 2026

1. Introduction

Welcome to OnboardingVoice (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, widget, or related services (collectively, the “Service”). By accessing or using OnboardingVoice, you agree to this Privacy Policy.

Landing website and early access

This website currently collects early-access requests and contact messages; account registration and paid subscriptions are not open. OnboardingVoice is a Trinx Solutions project. Forms are processed by the shared Trinx Solutions API hosted on Hetzner, and the website is served by Cloudflare Pages. Contact messages may also generate an internal notification to the team.

We store the contact details and message you submit so we can respond, and your email and consent record when you request early access. To withdraw your early-access request or ask for deletion, email [email protected]. Each launch email will include an unsubscribe option.

2. Information We Collect

a) Information you provide

  • Account registration details (name, email, company).
  • Billing and payment data processed securely by our provider (we do not store card details).
  • Support messages or feedback.

b) Automatically collected data

  • Usage data (IP address, browser type, pages visited, session duration).
  • Analytics and event data via our analytics provider.
  • Cookies or local-storage tokens for authentication and session persistence.

c) Attribution and diagnostics metadata

  • Network and device information such as IP address and user-agent (browser, OS, device).
  • Referrer and page URL, including UTM parameters (utm_source, utm_medium, utm_campaign, utm_term, utm_content) for attribution and fraud prevention.
  • Error diagnostics and basic interaction telemetry to help us detect abuse and improve reliability.

d) Customer data (end users)

If you embed our widget or use our API, we process limited context information about your app screens and user interactions to deliver the AI guidance you configure. You remain the controller of that data; we act as your processor.

3. How We Use Your Information

  • Provide, maintain, and improve the Service.
  • Authenticate users and secure accounts.
  • Process payments and send invoices.
  • Offer AI onboarding features and analytics dashboards.
  • Communicate updates, security alerts, or support responses.
  • Comply with legal obligations.
  • Attribution, anti-abuse, and product analytics (aggregated or pseudonymized where feasible).

4. Legal Bases (GDPR)

  • Performance of a contract (to provide the Service).
  • Legitimate interests (to maintain and improve features).
  • Consent (for optional marketing or cookies).
  • Legal obligations (for accounting and compliance).

5. Sharing & Disclosure

  • Sub-processors that enable our Service (e.g., hosting, databases, AI providers).
  • Analytics and billing providers under strict data-processing agreements.
  • Law enforcement when required by applicable law.

We do not sell personal data.

6. International Transfers

Data may be processed outside your country by trusted partners that maintain equivalent protection standards (e.g., EU–US Data Privacy Framework).

7. Data Retention

  • Account data: active, plus 90 days after deletion.
  • Logs: 30–90 days.
  • Backups: up to 6 months.

8. Your Rights

You may access, correct, or delete your personal data, request a copy of stored information, and withdraw consent for marketing. Email requests to [email protected]. EU/UK users may also lodge a complaint with their local supervisory authority.

9. Security

We use encryption (TLS 1.2+), access controls, and regular security reviews. No system is fully secure, but we take reasonable measures to protect your data.

10. Children’s Privacy

Our Service is not intended for users under 16. We do not knowingly collect data from minors.

11. Updates

We may update this policy periodically; the latest version will always be on this page.

12. Analytics & Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our website and improve usability. Clarity may record anonymized or pseudonymized usage data such as clicks, scrolls, mouse movements, device and browser information, page views, and approximate location derived from IP. We configure masking to avoid collecting sensitive fields (e.g., inputs) where possible. Session replay is used strictly for product improvement, debugging, and security analysis.

  • Legal basis (GDPR): legitimate interests in improving our Service and, where required, consent via your cookie or banner preferences.
  • Data sharing: Clarity acts as our analytics processor. Data may be processed outside your country under Microsoft’s privacy safeguards.
  • Controls: you can manage consent via our cookie or banner controls. Some browsers or extensions may block analytics automatically.
  • More information: see Microsoft’s Privacy Statement at privacy.microsoft.com.

13. Contact

For questions or data requests: [email protected]
Trinx Solutions, Romania